Privacy Policy

This Privacy Policy (hereinafter "the Policy") describes how slotwin24 (hereinafter "the Company", "we", "us" or "our") collects, uses, stores, shares and protects the personal data of individuals (hereinafter "you", "your" or "the Member") who access or use the online gaming platform operated at https://slotwin24.cam (hereinafter "the Platform").

By registering an Account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not accept the terms of this Policy, you should cease using the Platform immediately.

This Policy should be read alongside our Terms and Conditions, which govern your general use of the Platform. In matters relating specifically to data protection, this Policy takes precedence. We may update this Policy periodically — the effective date is noted at the top of this document and we encourage you to review it regularly.

For the purposes of this Policy, the following terms carry the meanings assigned to them below unless the context otherwise requires:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, whether directly or indirectly — including name, identification number, contact details, financial information and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transmission, deletion or destruction.
• "Data Controller" means the Company, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third party that processes Personal Data on the Company's behalf under a contractual data processing agreement.
• "Data Subject" means the individual whose Personal Data is being processed — in the context of this Policy, this is you as a registered Member or Platform visitor.
• "Cookies" means small text files placed on your device by the Platform to facilitate session management, analytics and personalised content delivery.
• "KYC" means Know Your Customer — the identity and eligibility verification process undertaken in accordance with anti-money laundering obligations.
• "PDPA" means the Personal Data Protection Act 2010 of Malaysia, which governs the collection, processing, and storage of personal data in Malaysia.

slotwin24 collects Personal Data across several categories, depending on the nature of your interaction with the Platform. The categories of data we collect and hold are set out below.

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify you are 21 years of age or above).
• Residential address, including city and postcode (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam).
• Email address and mobile phone number.
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Malaysian MyKad, passport).
• Proof of residential address (e.g., utility bill or bank statement dated within three months).
• Proof of payment method ownership (e.g., screenshot of registered e-wallet or bank account).
• Selfie photograph for liveness verification where required.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in MYR, timestamps, and payment method used (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong).
• Account Balance history and wagering activity records.
• Bonus claim and fulfilment records.

3.4 Technical & Usage Data

• IP address, browser type, operating system and device identifiers.
• Session duration, pages visited, game sessions initiated and betting patterns.
• Login timestamps and geographic location data derived from IP address.
• Cookies and similar tracking technology data (see Section 8).

3.5 Communications Data

• Records of live chat conversations, email correspondence and any other communications you send to our support team.
• Survey responses and voluntary feedback submitted through the Platform.
• Marketing communication preferences and opt-out records.

We collect your Personal Data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit, contact support or respond to a survey.
• Automatically via technology — through cookies, web beacons, server logs and analytics tools that record your interactions with the Platform.
• From third-party service providers — such as payment processors (e.g., FPX, DuitNow), identity verification providers and fraud detection partners, who may share data about you in the course of providing their services to us.
• From publicly available sources — where permitted by law, we may supplement your data with information from public registries or databases to fulfil our KYC and anti-money laundering obligations.

The following table sets out the primary purposes for which we process your Personal Data, together with the category of data used for each purpose.

We process your Personal Data only where we have a valid legal basis to do so. The primary legal bases on which we rely are:

• Contractual necessity — processing is required to perform the services you have requested, including operating your Account, processing transactions and delivering gaming content.
• Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations, KYC requirements, and tax reporting obligations.
• Legitimate interests — processing is necessary for the Company's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring and service analytics, provided those interests are not overridden by your fundamental rights.
• Consent — for marketing communications and non-essential cookies, we rely on your freely given, specific and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

slotwin24 does not sell, rent or trade your Personal Data to third parties for their own commercial purposes. We may, however, share your data with the following categories of recipients in connection with the legitimate operation of our services:

7.1 Service Providers and Data Processors

We engage third-party service providers who process data on our behalf under binding contractual data processing agreements. These include payment processors (including Malaysian e-wallet and FPX gateway operators), identity verification providers, fraud detection and analytics platforms, and cloud infrastructure providers. These parties are contractually restricted from using your data for any purpose other than providing services to slotwin24.

7.2 Regulatory and Law Enforcement Authorities

We may disclose your Personal Data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where such disclosure is necessary to protect the rights, property or safety of slotwin24, its Members or the general public.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of our business, your Personal Data may be transferred to the successor entity as part of that transaction. We will provide notice prior to your data being transferred and becoming subject to a different privacy policy.

The Platform uses cookies and similar tracking technologies to provide essential functionality, improve your experience, and generate aggregate analytics data. The categories of cookies we use are described below.

8.1 Strictly Necessary Cookies

These cookies are required for the Platform to function correctly. They enable core features such as secure login sessions, shopping cart functionality and page navigation. These cookies do not collect any Personal Data for marketing purposes and cannot be disabled without preventing basic Platform functions.

8.2 Analytics and Performance Cookies

We use analytics cookies to understand how Members interact with the Platform — which pages are visited most frequently, how long sessions last, and where navigation errors occur. Data collected by analytics cookies is aggregated and anonymised wherever possible. These cookies help us continuously improve the Platform experience.

8.3 Preference Cookies

Preference cookies remember your settings and customisations — such as language preference, display settings and game lobby layout — so you do not have to reconfigure them on each visit.

8.4 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a new cookie is placed. Please note that disabling certain cookies may limit your ability to use some features of the Platform. Analytics and preference cookies require your consent, which you may withdraw at any time.

We retain your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods applicable to the main categories of data we hold are set out below:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

slotwin24 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records.
• Hashed and salted password storage — your password is never stored in plain text.
• Role-based access controls limiting internal employee access to Personal Data on a strict need-to-know basis.
• 24/7 intrusion detection and monitoring of all platform infrastructure.
• Regular security audits and penetration testing conducted by independent third parties.
• Two-factor authentication (2FA) available for all Member Accounts.

While we take all reasonable measures to protect your data, no online platform can guarantee absolute security. You play an important role in protecting your Account — please use a strong, unique password and enable 2FA where available. If you suspect your Account has been compromised, contact our support team immediately.

As a Member, you hold the following rights in respect of your Personal Data processed by slotwin24. To exercise any of these rights, please contact us using the details in Section 15.

• Right of Access: You may request a copy of the Personal Data we hold about you and information on how it is being processed. We will respond to access requests within 21 days of receipt.
• Right to Correction: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to overriding legal obligations (such as our regulatory data retention requirements), you may request the deletion of your Personal Data when it is no longer necessary for the purpose for which it was collected.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a correction request is being resolved.
• Right to Object: You have the right to object to processing of your Personal Data where we rely on legitimate interests as our legal basis, and where you believe your fundamental rights override those interests.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe we have not handled your Personal Data lawfully, you have the right to lodge a complaint with the relevant data protection authority.

The Platform is strictly intended for adults aged 21 years and above. slotwin24 does not knowingly collect, process or retain Personal Data from individuals under the age of 21. Registration is subject to age verification, and any Account found to have been registered by a person under the minimum age will be closed immediately and all associated data deleted in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor under your care has registered an Account on the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

The Platform may contain links to or integrations with third-party services — such as payment gateways and game providers. Once you navigate away from the slotwin24 Platform to a third-party site or service, this Policy no longer applies. We encourage you to review the privacy policies of any third-party services you interact with.

slotwin24 is not responsible for the privacy practices, content or security of any third-party platforms, and the inclusion of any link or integration does not constitute an endorsement of that platform's data handling practices.

We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered Members via a notice on the Platform or by email to the address registered to your Account.

The "Last Updated" date at the top of this document indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of those changes.

For any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the slotwin24 Data Protection team through any of the following channels: